This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
RUCKUS Self Help | ASK the Pack Sign In
- Community
- RUCKUS Technologies
- RUCKUS Self-Help
- Admin and Licensing
- Access Points
- ICX
- RUCKUS One
- Cloud
- SZ / vSZ
- Unleashed
- Cloudpath
- RUCKUS AI
- IoT
- RND
- Apps and SPoT
- SCI
- RWG
- Best Practices
- RUCKUS Lennar Support
- Lennar Knowledge Base
- RUCKUS Support for Lennar Homes
- Community Services
- Community and Online Support Services
- Tech Docs
- Training and Certification
- RTF
- RTF Community
- Australia and New Zealand – English
- Brazil – Português
- China – 简体中文
- France – Français
- Germany – Deutsch
- Hong Kong – 繁體中文
- India – English
- Indonesia – bahasa Indonesia
- Italy – Italiano
- Japan – 日本語
- Korea – 한국어
- Latin America – Español (Latinoamérica)
- Netherlands – Nederlands
- Nordics – English
- North America – English
- Poland – polski
- Russia – Русский
- Singapore, Malaysia, and Philippines – English
- Spain – Español
- Taiwan – 繁體中文
- Thailand – ไทย
- Turkey – Türkçe
- United Kingdom – English
- EOL Products
- FlexMaster
- SmartCell Access Points
- RUCKUS Diagnostics Dashboard (RDD)
- ZonePlanner
- ZD
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
- RUCKUS Forums
- RUCKUS Lennar Support
- RUCKUS Support for Lennar Homes
- Re: Ruckus ICX 7150 C12P Wifi network not showing ...
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Ruckus ICX 7150 C12P Wifi network not showing up after power outage
amwirtz
New Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-10-202401:26 PM
Had a short power outage today, and all of my home smart devices were disconnected from the Ruckus wi-fi network. The network is not even showing up as an option to connect to anymore. Any help identifying the issue and fixing it so I can re-connect?
LED status on the switch:
PWR: Solid green
SYST: Solid yellow
no other LED's are on. I tried pressing the reset button (held for 15 ish seconds and released), but it did not show signs of actually resetting. Tried unplugging and replugging in after several minutes, still nothing. I have previously had issue with it booting into secondary mode, but I fixed this a few years ago. this is a different issue I have not faced before. Any help would be appreciated!
0Kudos
- All forum topics
- Previous Topic
- Next Topic
4 REPLIES 4
pinky_ruckus
Moderator
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-10-202402:03 PM
Hi @amwirtz ,
Greetings!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
From the case description, I understand thatthe status lights on the Switch is Amber, which means that the Switch is stuck in a boot mode
Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...
Please follow the process as explained in the article and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
0Kudos
amwirtz
New Contributor
In response to pinky_ruckus
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-10-202403:21 PM
Hello, Thank you for the article. I am able to follow up until the point where I open up a PuTTY session. It does not give me the "boot>" prompt when I open it. I am unable to run any commands. Any suggestions?
0Kudos
pinky_ruckus
Moderator
In response to amwirtz
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-11-202406:49 AM
Hello @amwirtz ,
Thank you for the response and sharing the update.
I understand that you are facing issues while you are performing Software recovery after the reset.
Could you please share the screenshot once you open the Putty app?
Once we have the screenshots, we will guide you on how to proceed further.
Thank you again. We appreciate your patience and understanding.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
0Kudos
pinky_ruckus
Moderator
In response to amwirtz
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-14-202412:39 PM
Hello @amwirtz ,
Greetings!
This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.
I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.
Please feel free to contact if you have any further concerns regarding the same.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
0Kudos
Labels
- Access point2
- Access points4
- Amber System2
- console access1
- dns1
- eero1
- eps1
- Green Power1
- Heartbeat1
- Heartbeat loss recurring1
- Help1
- Help Needed2
- Hi1
- i Al1
- ICX2
- ICX 7150-C12p6
- ICX switch3
- ICX-7150-C122
- ICX-7150-C12P1
- Important Announcement1
- Internet Issue1
- Ive been1
- Lennar2
- Lennar Home2
- Lennar homes24
- Management Port1
- New1
- No POE1
- No power via Ethernet1
- password1
- Please1
- Poe1
- Poe not working1
- Proposed Solution1
- r510 no power2
- REBOOT1
- Recovery1
- Remote access1
- Reset ICX username password1
- Return1
- RMA2
- Ruckus2
- Ruckus ICX 7150-C12P1
- RUCKUS Self-Help1
- RUKUS 7150 c12p1
- Setup1
- So1
- Software Recovery1
- SSH1
- Switch1
- Telnet1
- Unleashed3
- Unresolved Issue1
- Upgrade2
- username1
- VPN streaming fail proxy not working Amazon prime video1
- Wireless3
- «Previous
- Next»
